This Delivery Policy outlines the order processing, shipping procedures, and related arrangements involved when you purchase tableware from Fjtableware. We are committed to providing a reliable and transparent delivery service, ensuring that your orders arrive safely and on time, while striving to make the entire process simple and straightforward for every customer.
Once your payment has been successfully confirmed, order processing begins immediately. We meticulously inspect every item in your order to ensure it meets our quality standards; given that tableware is fragile, it requires extra care during transit to prevent damage. Order processing typically takes 1 to 3 business days, depending on current order volume and product inventory levels. If an item is temporarily out of stock, we will contact you promptly to provide an estimated restock date and offer alternative options, such as waiting for the item to be restocked or modifying your order.
We partner with trusted logistics providers to handle the shipment and delivery of your orders. Delivery times vary depending on shipping distance and local logistics conditions; typically, once your order has been processed, delivery takes between 7 and 15 business days. Once your order has shipped, we will send you a shipping confirmation notification containing tracking information so you can monitor the progress of your package. Please note that delivery times may be slightly extended during peak seasons or in the event of unforeseen logistics disruptions; should any delays occur, we will keep you informed of the latest updates.
Shipping costs are calculated primarily based on the package’s weight, dimensions, and shipping distance. The exact shipping fee will be clearly displayed on the checkout page before you complete your payment, allowing you to review and confirm it in advance. We never charge any hidden fees related to delivery; the amount you see on the checkout page represents the total cost you will pay for the shipping service.
To ensure the safe arrival of your tableware, we utilize appropriate packaging materials for protection. Each piece of tableware is carefully wrapped in protective materials to prevent scratches, cracks, or breakage during transit. Additionally, we reinforce the outer packaging of our parcels to ensure they can withstand the compression and impact they may encounter during the shipping process. Despite our meticulous packaging efforts, should you receive a package containing damaged items, please contact our customer service team within 48 hours of signing for your order. You must provide photographic evidence of both the damaged items and the exterior packaging. We will verify the details of the situation and offer an appropriate resolution, such as a replacement shipment or a refund for the damaged items.
You may track the status of your order at any time using the information provided in your shipping confirmation notice. If you do not receive your order within the estimated delivery timeframe, or if you have any inquiries regarding the delivery progress, please contact our customer service team. We will coordinate with our delivery partners to investigate the matter and provide you with timely updates.
Please ensure that the shipping address you provide is accurate and complete, including all necessary details, to avoid any delivery delays or failures. If a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct address and arrange for redelivery; any additional shipping costs incurred as a result will be your responsibility.
This Delivery Policy may be updated periodically to reflect changes in our logistics operations or service adjustments. Any updates will be posted on this page; by continuing to use our store’s services, you signify your acceptance of the revised policy. If you have any questions regarding our delivery services, please contact our customer service team for further clarification. We are committed to continuously improving our delivery services to provide you with a superior shopping experience.